FAQ's
Tired of boring FAQ's pages that don't address your real concerns?
We believe in transparency and understanding what truly matters to you.
This isn’t your typical FAQ’s page. We are here to answer the burning questions you have, and provide you with the information you genuinely want to know. We want to ensure that every question you have is thoroughly addressed, leaving no room for uncertainty or confusion. Our goal is to empower you with knowledge and give you peace of mind. If there are any questions you have that aren’t already covered, please let us know! We’re here to provide the answers you seek and make this FAQ’s page truly valuable for you.
Web Design Questions & more
Web Design Questions & more
How much do you charge for a website?
There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the €4,500 range, but can be more or less depending on needs.
Why are you so expensive?
At our studio, we truly understand the importance of designing a website that is tailored to your unique business needs.
We believe that your website is far more than just a business expense - it is a crucial investment that can help you generate revenue and grow your brand over time. That's why we take the time to plan and extensively research every aspect of your website design, from the layout and structure to the specific visual elements that will best resonate with your target audience.
Our approach is far from cookie-cutter or template-based —we believe that your website deserves a personalized touch that truly reflects your unique brand identity. Trust us to create a customized website that is designed to help your business thrive and succeed, both now and in the future.
Why are you so cheap?
We’ve also been asked that question too! Finding a reliable and affordable web design agency can be a daunting task. Large agencies are often too expensive, while freelancers may lack the necessary expertise and support.
At our agency, we take pride in offering affordable rates without compromising on the quality of our work. We have found ways to keep our costs low so that we can pass on the savings to our clients. One of the ways we achieve this is by working remotely. Unlike larger agencies that have to maintain expensive office space, with water coolers and beanbag chairs, we operate from our own personal workspaces. This means we can cut down on overhead costs and offer our clients more competitive rates.
Another factor that keeps our operating costs down is our small team. We only take on a limited number of clients each year, allowing us to focus on delivering the best outcome for each project. As a result, you won’t have to deal with multiple layers of staff as you would in larger agencies. You will speak directly with the owner, Val, who will personally attend to your project. This way, we save on staff costs, and our clients receive a more personal service.
How long does it take to complete a website?
On average, our websites can take 8 – 10 weeks to complete. However, timeframes really depend on the size and complexity of the project. We work with you, and we need feedback and content from you as we progress. Creating a memorable website, takes a bit more time than most on the look and feel of the design. We’re all about quality, not quantity.
How do we communicate throughout the website build?
The process that we will follow to ensure effective communication throughout the project will start with an initial phone call or Skype conversation. This will be an opportunity for us to discuss the project in greater detail, establish your goals and objectives, and define the parameters of the project.
Once we get started, most of the communication will take place over Skype and/or email.
This makes the process a lot easier and fast, as we’ll have all the information saved and can come back to it later.
Do you offer a payment schedule?
Yes, we split the payment into two. The first 50% is usually taken before we start the designing and development. The following 50% is taken 30 days after this and before the delivery of the website.
For bigger projects, we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.
Who hosts the website?
If we build your website, we will generally manage the hosting for you, so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth, 20GB of disk space, 2GB Ram, SSL certificate, ultrafast servers in the USA, Europe, Australia and Singapore, with 99.9% uptime.
We have had an amazing six-year partnership with our hosting provider. They are reliable, professional, and provide unparalleled support.
The cost for the hosting services is free for the first year, and then 250€ annually +VAT
If you’re interested to acquire your own hosting space, the hosting company we use is the Siteground.
Who writes the content for the site?
When it comes to creating content for your site, who better to do it than you? You are the authority when it comes to your business, and your expertise shines through in your writing.
However, if you feel like you need a little extra support, we've got your back! We work closely with an experienced author and copywriter who will assist in refining or creating original content for you. Though this would be an additional expense, we believe it will be a worthwhile investment in creating top-notch content that truly resonates with your audience. Trust in your abilities, and remember that we are always here to lend a hand when needed.
Will I be able to update the site myself when it’s finished?
Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way.
What if I don’t want to manage the website at all. Can you do it all for me?
We can! We're thrilled to offer ongoing support to our valued clients. Our team is committed to ensuring that your WordPress website stays up-to-date, secure, and optimized according to the latest industry standards.
Our WordPress Support & Maintenance Packages offer flexible options to cater to your specific needs. From 1hr to 10hrs per months, regular updates to plugin installations, theme customization, content update, troubleshooting, backups, and more -we've got you covered. So sit back, relax, and focus on what you do best-growing your business. We provide ongoing support for many of our clients.
Check out our WordPress Support & Maintenance Packages.
Do I need to know a lot of technical info before contacting?
Not at all. We don’t expect everyone to know exactly what they want or need before contacting us. We’ll explain the different types of web and print design services we offer and help you decide what will work best for your individual needs and goals. Whether you know precisely what you’d like, or want to weigh the options, we’re here to help.
I have images, but they are not really suitable, can you help make them look professional?
Sure, we can prepare your images for you for an additional 15€ / image.
I don’t want to use WordPress can I choose something else?
No. We only use WordPress to build websites. We have chosen WordPress as our preferred platform for website development due to its unparalleled capabilities.
WordPress is a platform that’s easily accessible for our clients to update themselves, it’s search engine friendly, and it’s easy to integrate with third party companies.
Will my website be mobile friendly?
Yes. Your website will be fully responsive and will look great on desktops, laptops, iPads & mobiles. We don’t charge extra for this. It comes as standard.
Will you buy stock images for me?
Yes. We will purchase any necessary images/graphics for your website. We use stocks websites such as AdobeStock, Depositphotos, Shutterstock and 123rf to buy images/graphics.
At our company, we are committed to making your website stand out! We understand that in today’s competitive world, it can be tough to capture the attention of your target audience. However, we firmly believe in the power of visual appeal to make a lasting impression. That's why we are dedicated to curating visually stunning graphics that complement your brand and message.
Val Frimon is passionate about creatively customizing every stock photo or graphic, so it's unique to you. Through meticulous attention to detail, we ensure that every image used is optimized for fast load times and perfectly aligned with your brand's identity.
At the core of our approach is a deep understanding that every client is unique —each with their own vision and goals. Our personalized services ensure that your website design will be different from any other, helping your business project a distinctive and influential presence online.
Can I get my custom order rushed to avoid the queue wait?
You may rush your order for a fee of 35% of your total order. Please contact us prior purchase to ensure the availability at the specific period. Rush orders will be started on within 2 days of payment.
What if I need help on my site down the road?
We are available and accessible to you whenever you need us. Whether it be for a consultation, support, or guidance, we are here to assist in any way we can. Our years of experience in the industry have taught us that no two websites or businesses are the same, thus, we tailor our approach to suit your individual needs. We take pride not only in the development process but also in post-launch support. Our aim is to build a lasting relationship with you and your business. We understand that changes are inevitable, and technology is continually advancing; hence, we make it our duty to remain at the forefront of the industry to provide you with cutting-edge solutions. We hope to hear from you soon, and we look forward to working with you in the near future.
What about your Book Covers ?
WE OFFER TWO KINDS OF CUSTOM COVERS and optional add-ons to complete your ideal cover:
✦ FRONT COVER ✦ Perfect for eBook and digital copies –What you’ll get:
- One high resolution file (2837×4246 pixels) at 300dpi in JPEG
- Amazon resolution files (1600x2560px / RGB / 300dpi) in JPEG and PDF formats.
- Wider eBook resolution files (1920×2560px / RGB / 300dpi) in JPEG and PDF formats.
- Two smaller files (750x1000px and 1875×2500 / RGB / 72dpi) to be used as ePub metadata in JPEG format.
- One free 3D mock-up (approx. 1500x1000px / RGB / 300dpi) to be used as promotional image in JPEG format.
✦ FULL COVER ✦ Print + eBook –What you’ll get:
- Printable copies of the covers (Front, Back and Spine) with trim and crop marks (custom dimensions), in JPEG and PDF formats, both in CMYK and RGB color models.
- All of the above for your eBook version.
✦ ADD-ONS FOR YOUR BOOK COVER ✦
- 3 PART SERIES: If you’re planning a trilogy, you can order all three novels up front and I will design a matching cover for your compendium. The compendium cover will be similar to the rest of the series. This is for front cover only designs. If you are interested to have a 3 PART SERIES for Full Cover design, please contact me to provide you with a discounted quote.
- FACEBOOK COVER & TEASER: Add this on to any package. Please note that if you add this to the “3 part series” you will be ordering the package for each cover, including the compendium cover. Cost: +35€ per cover.
- BOOK INTERIOR DESIGN & FORMATTING (Print) – Includes Front Matter, Back Matter, Table of Contents, Pagination, etc. Cost: +390€ for books up to 250 pages. For more pages, add +65€ for every 50 pages. In the cost are included the add of up to 15 photos/images. For bigger amount, please contact us.
HOW IT WORKS
1. Two concept design drafts based on your request, and up to 3 rounds of revisions in the selected draft.
2. Once the draft is approved, I’ll start working your book cover in high resolution. You will be also informed for any free or paid stock images used in your Cover, and you’ll requested to purchase the paid ones. Most of the time 1 to maximum 3 paid stock images are used, unless client indicates different and request more. During that phase you will still be able to ask for minor changes (such as element position, color, or font changes). However, your requests will need to adhere to the approved draft. If you change your mind about the overall design, extra fees will be charged according to how much time we will need to re-do the job.
TERMS AND CONDITIONS
- Custom-designed covers take up to 10-15 working days to be delivered, after we begin working on them, depending also on the regular feedback of the client and the round of revisions that will be requested.
- The client agrees that they have no right to alter the completed design in any way.
- WeirdTales Designs will not provide the client with PSD source files, unless upon a prior special agreement.
- All fonts used on our book covers are premium fonts, licensed for commercial purposes.
- WeirdTales Designs reserves the right to use all rejected draft designs for any commercial or promotional purpose.
IMAGE USAGE (STOCK PHOTOS)
Most of the Royalty Free images used on your book cover design sourced from Shutterstock.com. The cost of your cover design includes the rights to use these images and is limited to a print-run of 250,000 units, or sales in the case of ebooks For unlimited usage, an additional fee is required (extended license). For more information on the licensing of images, please visit http://www.shutterstock.com/licensing.mhtml. Should you wish to purchase the unlimited usage rights at the time of ordering, or at any point in the future, please let us know.
If you have an image you’d like us to include on your custom cover design, it can be used as long as it’s in high resolution (300dpi / 2081×1400px at least) and let us know if you have the license to use it for commercial purposes.
CLIENT RESPONSIBILITIES
When you’re buying full wrap printable covers, please keep in mind that you should ask for a proof copy of your cover from your printer before putting your book for sale to check the colors, paper quality and such. WeirdTales Designs will not be financially or legally responsible for any mistakes your printing service might make.
The client must provide the final size for their print cover, including trim size and final page count. For best results, have your printing service provide us with a template. PLEASE NOTE that due to various monitors and printers, colors may vary when printed out.
If you’re publishing your book through Amazon (or similar sites), just tell us the exact page count (including author's notes, table of contents or any other information you put before and after your story) and the format you chose (such us 6×9″).
We cannot take responsibility if any of the information supplied by the client is incorrect.
REFUNDS
Cancellation window for all orders is within 3 hours. In that case, you’ll be fully refunded. All sales are final once we begin your design.
ATTRIBUTION
Crediting is mandatory. Client can select to add one of the two following credits: “Cover design by WeirdTales Designs” –OR- “Cover design by Val Frimon”.
I can’t find the answer to my question.
We are always available to answer any questions you may have via email. Feel free to submit a request through my contact page and we will respond via email within 48 working hours. You can either use our contact form or sent us an email at [email protected]